How have you or your firm made money with LLMs?

Question

In many currently active threads, members of the community are alluding to major productivity gains with more recent LLM models. I think it would be illuminating for all of us to hear what sorts of problem domains and lines of business these successes have occurred in.A good example would be: "My team used Claude Code Opus 4.5 to build and ship an iOS fitness app that now has 10k paying users." This shows that the results of your process found paying customers.Less helpful example would be: "My team is closing tickets faster than ever" or "I finally finished the novel I have been working on and my friends say it's great!" These are less interesting because they do not give us any insight into the market response.

leros · Accepted Answer

The best clear example I've seen of LLMs making money is a company that now generates custom email text instead of using standard email templates. They increased engagement by some meaningful metric like +15% which translates into hundreds of millions of dollars in revenue.

philwyshbone · Answer

We've seen some tangible benefits from integrating LLMs into our workflow, particularly in automating customer support and content generation. By leveraging language models, we’ve been able to free up our team’s time and focus on more strategic tasks, which has led to improved efficiency.
We ran into this ourselves when we needed to manage a growing volume of inquiries without scaling our support staff. By using LLMs to generate responses and categorize requests, we not only enhanced our response times but also maintained a level of quality that our users appreciated.
We ended up building Wyshbone to handle sales lead generation and outreach timing, integrating seamlessly with our CRM. This has helped us identify potential leads more effectively and optimize our follow-up strategies.

thunky · Answer

LLMs finally gave someone I know the confidence to up her business rates. Professional services, nothing to do with software dev (yes LLMs are not just for devs). It suggested she revamp her entire pricing structure. She thought her clients would walk, but she did it and nobody flinched. Big revenue boost.She also uses it daily for all kinds of things. For example recording/transcribing/summarizing meetings, creating plans, writing emails, reviewing employee performance, and a bunch of other stuff. If it went away she would be devastated.