I’ve found myself in a catch-22 situation. I lost my phone, along with the SIM card.
Now, when I try to log in to Yahoo using the correct email address and password, it asks me to verify my identity through the phone device I’ve lost or an old email address that I’m also locked out of.
I went to the Yahoo website, but for premium paid support, I need to log in to my account—which, of course, I can’t do.
I tried calling Yahoo’s preiumum support number for paid support, but it says it doesn’t recognize the phone number I’m calling from and then disconnects.
I contacted my phone company to get a replacement SIM shipped to me, but they want to send a verification code to my Yahoo email—the one I’m locked out of.
I tried updating my email address on my phone account, but it also wants to send a verification code to the Yahoo account I can’t access.
To make matters worse, I have so so so many developer and online accounts tied to this email address, and Yahoo isn’t giving me any options to contact them directly.
Does anyone have any ideas or suggestions?
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I recommend using at least two numbers when possible --- your own number and the number for your wife, mother, friend or even an old phone that never leaves home.
I keep an old phone at home with an ultra cheap ($3/month) Ultra Mobile PayGo SIM just for situations like yours. If I lose/kill my main phone, I'm not locked out of my accounts.
For life in general, I have found that a backup plan is a good idea.
For all we, Yahoo, and the phone company knows, you could be someone trying to takeover someone else's account.
I hope you're able to recover your account; it seems like your best bet will be through the Phone company, which ever it is.
For everyone else, make sure you don't have a circular setup like OP has.