I have been noticing a trend where a lot of YC startups use Discord for community management
And in these Discord, there are a lot of repeated questions by users or just simple questions that can be answered using existing docs
Currently, resolving those questions take a lot of hours from the core engineering team
I also noticed a tweet from a YC founder on this topic https://x.com/deshrajdry/status/1845983256736665601
Is there any space for a product that tackles the knowledge silo issue and resolves user queries automatically via an AI bot? If so, is this need an urgent "hair on fire" issue?
I have made some progress in this space (scraping Discord messages and docs to create an AI that can answer new user questions) and I was wondering if it's worth it to continue
Cheers!