I have been thinking about ideas for startups and recently thought of the huge market for SMBs and SMEs. Apparently, the global SMB market is projected to reach $7 trillion by 2025. Everyone knows what Retrieval Augmented Generation is but there are hardly any companies doing it at scale.
My thought process is that small to medium businesses and enterprises can benefit from their own personal assistants so that the existing employees can focus more on face to face customer service instead of answering the same repetitive questions on phone/chat/email.
Can anyone help me validate this idea please?
PS: A previous idea I had was something like captcha for social media content but that didn't work out too well. I thought about pivoting towards building something for seamless integration between existing social media platforms and existing deepfake detection solutions but I believe this isn't going to be necessary.