HACKER Q&A
📣 wenbin

SaaS Vendor Shut Down Silently, Still Charge Us via Stripe. What to Do


I just reached out to Stripe, but they couldn’t stop future recurring charges.

We might be able to work with our bank or credit card provider to block future payments. However, I believe Stripe could offer better tools for customers in situations like this—where a merchant shuts down without notifying anyone, yet customers are still being charged month after month.

  👤 toomuchtodo Accepted Answer ✓
Chargeback and complaint to your state's Attorney General. If your financial services provider can't block the charges, you might need to close the account and re-open, migrating recurring charges to new account.