Can Klarna Replace Salesforce and Workday with AI?

Question

In the past couple of weeks there has been a lot of media coverage of Klarna CEO Sebastian Siemiatkowski's comment that the company is shutting down its Salesforce and Workday instances by leveraging "a combination of AI, standardization, and simplification".The details are unclear and Klarna reference a "lightweight" tech stack rather than a complete move away from SaaS solutions, but do people feel it is possible to move away from these enterprise solutions or is this just marketing fluff from a company to justify large scale headcount reductions without spooking the market?

hunglee2 · Accepted Answer

There's undoubtedly some elite level marketing going on at Klarna, but it is equally clear that CEO Sebastian Siemiatkowski is pretty much an enthusiast for the AI-enabled / AI-assisted future.
This podcast interview on Sequoia Capital provides decent insight on the measure of the man
https://www.youtube.com/watch?v=m3niSE-8ZvE

re-thc · Answer

> but do people feel it is possible to move away from these enterprise solutions
Why not? You can even replace computers with paper processes. I tend to ignore most of these stories.
The most famous 1 I remember is the Spotify blog about the Spotify model (with tribes) that many companies "copied" only later to find that Spotify barely used it if at all.