We have numerous sources where our users give feedback and review about our app:
- Social media (IG, Twitter, LinkedIn, YouTube - DMs, comments, tags)
- Reviews & Feedback (App Store, Play Store, Google Reviews, in-app feedback)
- Customer support & sales (chats, calls, emails)
Even with a collectively low signal-to-noise ratio, these can provide insights into pain points & new ideas
Wanted to know how you guys use all these channels to identify opportunities and pain points. Do you use any tools to consolidate, process & summarise data?