When talking to customers (about issues, feature suggestion etc), it's often difficult to respond alone, need to talk with devs. I usually share the issue on Slack, discuss it with devs/PMs, draft a response, get it approved, and then share it on Intercom. This process is tedious and kinda feels like being just a message relay.
I wish I could get all CS-related noti on Slack, tag relevant team members and draft & send responses in the same thread. I have similar needs for sales-related email threads and LinkedIn conversations. Am I the only one feeling this inefficiency? How do others handle this in their startups or small teams?
It this case, you would have your teammates literally at your fingertips, and could ask them questions right away.