Why do companies pay millions for Servicenow?

Question

Why do they pay millions for a glorified ticketing CRUD app? Why cant they save their money and use something simpler? Is it because its a rounding error for them? Because they need enterprise support? Because nobody got fired for buying Servicenow products?I am genuinely curious and ignorant. Like its just a glorified CRUD. It doesnt even have any special intelligence like ChatGPT. Nor does it have some special secret sauce, that I know of.I hope i dont sound dismissive or obnoxious. I genuinely want to know why conpanies pay millions to them

stop50 · Accepted Answer

What did they use before, that is the question. My company used HPESM before and everyone hated it.

devonnull · Answer

Why do you care about what companies do with their money? Are there better options? I'm sure there are. But it's no concern of mine or yours. Unless, of course, you're doing market research for a competitor ...

JSDevOps · Answer

It&rsquo;s the in buzzword for middle level managers.