HACKER Q&A
📣 simonebrunozzi

WhatsApp, now integral to our lives, provides no tech support. Ideas?


I am having a ton of issues with my WhatsApp account for the past few days. I am good with computers, have tried everything imaginable, and still have issues.

It helped me realize how integral it is to our "digital" life. I certainly use it more than my phone number, or any other app.

Being cut off from it makes it really annoying to deal with ordinary communications with friends, for business, etc.

WhatsApp seems to offer support, but it's not what it seems. Essentially, this is what you get:

"Unfortunately, we don’t provide chat or email support for questions about messaging at this time. Replies to this message won’t be read. Thank you for understanding."

So... you're essentially left alone. No recourse.

Any ideas of what I could do to try to solve my issue?

  👤 christophilus Accepted Answer ✓
> Being cut off from it makes it really annoying to deal with ordinary communications with friends, for business, etc.

As someone who has never used WhatsApp, why is it annoying to communicate without it?

👤 cpach
Have you considered migrating to another platform? For example Signal. They offer better security and there seems to be support options AFAICT: https://support.signal.org/hc/en-us/articles/6746004451610-C...
👤 coldtrait
I've been able to get some basic support and it gets followed up via WhatsApp Support but it was something basic, like I had a question about my backup data and couldn't figure out why I could not access older images/videos despite having data backed up but they couldn't provide much support.

I assume WhatsApp Business provides better support?

👤 high_byte
seems to be becoming the norm... uber eats decided to just not show up. can't contact driver. can't contact uber. why offer support if you have a billion users? sounds like massive overhead. so lose a few users, it's cheaper.
👤 daydream
> Any ideas of what I could do to try to solve my issue?

What specific problems are you having?

👤 meiraleal
How do you offer chat/email support to 1 billion people? That's obviously impossible.
👤 aristofun
Whatsapp has always been a piece of sh*.

When Durov said it from stage everyone were mocking him.

But the truth is for better or worth Telegram is the only messenger today that doesn’t suck as a mass product for end user.

👤 Bluestein
PS. At this point, I think they should just forcibly convert WhatsApp into a project of the United Nations :)
👤 ksec
>Any ideas of what I could do to try to solve my issue?

I mean, written down the issue is 50% of the problem.

👤 lobito14
"WhatsApp, now integral to Your lives, provides no tech support. Ideas?"

I corrected it for You.