HACKER Q&A
📣 Vishal19111999

Should I have a free tier while starting out?


Hey HN ,

I currently have 0 users

I am building an AI SaaS, Cheatsheet (https://cheatsheet.to)

Currently, I have planned to onboard only paid users at a small price of $2/month/user

And avoid free users from the fear of them diverting my feedback loop in the wrong direction

But yesterday, a user said that he wanted the product a lot, but is broke and can't pay

As I have 0 users, and no one for any feedback, should I onboard him? Or avoid?

  👤 PaulHoule Accepted Answer ✓
Can't pay $2, really? How does he eat? Where does he live? What kind of computer is he using?

That said, if you have 0 users and want feedback you may need to take what you can get.

👤 noashavit
Who is your audience? If they are developers or technical users I would highly recommend a fee tier. If they aren’t but the product can lead them to an aha moment fairly quickly I would recommend a free trial
👤 tombert
I don't know anything about business, but it seems like the only way that business survive with a "free" price is to either gather and sell lots of customer data or to play into a Ponzi scheme with investor money (or both).

If this is AI, presumably you're farming out to OpenAI or Anthropic or something, which would cost you some money right? $2/month really isn't much money, and I think giving unrestricted free access sets a bad precedent and will make it harder to make money in the future.

I think it might make sense to have a generally-available one month free trial though. That way, you can get some users to give you feedback without making special exceptions for individuals.

👤 beardyw
Without knowing your business, a free tier can be a good way to gain business if you put limitations on it which are at the Goldilocks level - not too much and not too little.