What are good, free, hassle-free alternatives comparable to TeamViewer anno 2010?
Good as in: Turn it on, enter code, get a Remote-Desktop-like connection between different devices and operating systems — with a UX that doable for a 70-year old?
https://en.wikipedia.org/wiki/Quick_Assist
https://apps.microsoft.com/detail/9p7bp5vnwkx5?hl=en-US&gl=U...
TeamViewer has always been evil, due to their persistent-install-by-default policy, not to mention them clinging to 4-digits PINs for years after that ceased to be viable, and refusing to respond to security concerns with anything approaching transparency. I used to be a paid customer for many years, but had to abandon ship due to ever-increasing costs (yeah for mandatory viewer upgrades!) related to MSP features that I never asked for and were complicating even the most basic tasks.
Then, I turned to Splashtop, which was glorious for a while. Until they decided to assign me a "customer success representative" and wanted to do the same MSP upsell, even though I explicitly and repeatedly asked them to leave me alone.
Since then, I've mostly been using Windows QuickAssist, and it's OK: you still need to be on the phone with the party you support to guide them through various permission prompts, but that's probably unavoidable.
The list of failed products in this space is impressive, by the way! Anyone remember Fog Creek Copilot? Weird, because "I'll pay you $99.95 on an annual basis to do 2-3 remote sessions every month" sounds like it should be lucrative...
Their main C&C server had experienced a DDOS late last year that I could have avoided being affected by if I had set up my own C&C server, but I wasn’t in the right spot for that work so I just remained patient and rode it out.
Only paid features (IIRC) are if you want your list of saved connections to follow you across more than one computer, which requires an account to do.
I'm less thrilled that for both AD and TV the client and server is the same application. I want to be able to connect to other people's computers without ever having something hook into or have the possibility to display my own desktop.
https://support.microsoft.com/en-us/windows/solve-pc-problem...
Use it to manage my entire family's computers and phones.
https://support.microsoft.com/en-us/windows/solve-pc-problem...
You don't even need a code or install a client (you can use Chrome). Sometimes I use it for gaming, too.