Experience with AWS goodwill in case of self-inflicted high bills

Question

Do you have experiences with high AWS bills due to your own mistakes?For example, I have generated a 4000$ bill within 24 hours by an AWS Lambda function reading a row from a DynamoDB table and then called itself again using an EventBridge event ;( And that with a concurrency of 300 and so I quickly reached the 4000$ within a few hours.I immediately opened a support ticket, but it's been 4 weeks now and it seems nobody can or wants to help me.What are your experiences?

huksley · Accepted Answer

I had similar case and it was handled very quickly, consider making a better ticket with explanation, actions you performed to stop accumulating costs and future steps to prevent same kind of problem from happening.

Havoc · Answer

Ah recursion and serverless. A classic big cloud footgun

4878241143 · Answer

First step is pro-actively calling them and speaking to a human.
It does happen but you need to be pro-active and not waiting on a reply to a ticket.
I can imagine that ticket slowly sinking to the bottom of the pile as nobody wants to take that on or make that decision, especially in writing!

QuinnyPig · Answer

Odds are great the first time it happens. Past that it doesn&rsquo;t generally go so well.

arno1 · Answer

Akash Network is your next stop ;)

Experience with AWS goodwill in case of self-inflicted high bills

I had similar case and it was handled very quickly, consider making a better ticket with explanation, actions you performed to stop accumulating costs and future steps to prevent same kind of problem from happening.

Ah recursion and serverless. A classic big cloud footgun

First step is pro-actively calling them and speaking to a human.It does happen but you need to be pro-active and not waiting on a reply to a ticket.I can imagine that ticket slowly sinking to the bottom of the pile as nobody wants to take that on or make that decision, especially in writing!

Odds are great the first time it happens. Past that it doesn’t generally go so well.

Akash Network is your next stop ;)

First step is pro-actively calling them and speaking to a human.
It does happen but you need to be pro-active and not waiting on a reply to a ticket.
I can imagine that ticket slowly sinking to the bottom of the pile as nobody wants to take that on or make that decision, especially in writing!