HACKER Q&A
📣 anonnanianon

LinkedIn Verification with ID due to "your profile photo was changed"


Long time user of HN, using anon for obvious reason.

Just got an email from Linkedin saying "Your profile photo was changed.

If you didn’t take this action, let us know it wasn’t you by using this link. For your security, we’ll require that you reset your LinkedIn password."

The email looks legit. But instead of the normal password reset that sends a verification code to my email, they opt to do ID verification (sending pic of my ID) to Persona.

All seems legit, after password reset, the page contains a link to https://www.linkedin.com/help/linkedin/answer/a1342692

I don't trust Persona's system to not store the ID, so I didn't and don't plan to do so.

Linkedin support requires you logging in, which I can't.

Googling their login-less contact shows links that do require log in.

I just don't get it. If they trust my email enough to send me this info, how can they not trust it for account verification? How can they not offer support w/o login?

Anyone knows of some hidden support link that don't require login or offer any help?

thank you.

Edit: The email is a no-reply, so can't reply to it.

  👤 whatamidoingyo Accepted Answer ✓
Yeah, I know a girl who used her nickname rather than real name for her account. It got locked and required ID verification, which was obviously denied.

I no longer use LinkedIn. I've never gotten a job from the site. Mostly just spam messages. A horrible platform.

👤 timthelion
You just have to stop using linked in unfortunately. My account got randomly locked with this id verification message, and even going through the id verification doesn't help. I wasted hours trying to get back in but its totally useless.
👤 akumetsu
LinkedIn gave me a random notification a couple days back, suggesting I verify my account via ID & Persona. I declined and got no changes to my account or further notification, maybe they are currently trying to push this feature on people?

Maybe try their form for "compromised account"?

https://www.linkedin.com/help/linkedin/ask/TS-RHA

👤 bonki
I made an account many years ago and spent a few hours creating my profile which is really all I did. I didn't tell anyone about it, I didn't do anything public like following or posting, I didn't look anyone up while being logged in, I simply filled it with CV info and that's it. I don't recall if that's a thing or false memory but I think I had even kept my profile private at that point because it wasn't finished. The next day I logged in from my workplace and once I got home I noticed I had been locked out because of "suspicious logins" and that I "shared my credentials with others which isn't allowed". I don't remember how I contacted them but I believe there was a support form which didn't require login - so I did and explained the situation, that my account wasn't even 48h old, that I had logged in exactly twice from only two different ISPs from the same country and that I obviously hadn't shared my credentials with a third party (why would I?!) and that this was silly and ridiculous and that I asked my account to be unlocked. Didn't take long to get a reply which didn't state anything else but that I would require to send them a copy of my ID (passport) via mail. Noped the fuck out of that and never looked back. I can't but think the whole website is a scam.
👤 bulubulu
I got my account blocked for no reason and they required my ID to resume access. Apparently I don't trust that at all and registered for a new account with an alias email. They unlocked my primary account without me doing anything after a few days. So my suggestion is to disregard it.
👤 bonton89
Facebook once demanded my driver's license to verify my account. A couple months later they suddenly didn't need it anymore.
👤 dr_kiszonka
Have you actually changed your photo?
👤 ipaddr
You could create a second account and reach support that way.