Does Starlink not have real support?

Question

I have Starlink, I have been something of a fanboy, but I recently encountered an (honestly fairly simple) support issue and the lack of there actually being any presence at allAre they somehow an ISP that took the Google route for support? I just assumed for the cost / fees there would be some kind of support, but I am seeing that it's common for people to wait weeks.My issue is a swap of equipment, but I can only guess if you had an actually difficult issue, you'd be sort of out of luck for a while.

twright · Accepted Answer

Last time I had an intractable yet fundamental issue with an ISP and its support I reported them to the FCC[1] and got a response and resolution from the ISP the next day.[1] https://consumercomplaints.fcc.gov/hc/en-us

basementcat · Answer

Their customer support is unfortunately understaffed and undertrained. If you have an urgent issue and know a company employee, perhaps you can get help through them?

inemesitaffia · Answer

The fees are lower than satellite competitors for better speed/downloads.Phone support is available for higher paying customers.Buy through an authorized reseller

Does Starlink not have real support?

Last time I had an intractable yet fundamental issue with an ISP and its support I reported them to the FCC[1] and got a response and resolution from the ISP the next day.
[1] https://consumercomplaints.fcc.gov/hc/en-us

Their customer support is unfortunately understaffed and undertrained. If you have an urgent issue and know a company employee, perhaps you can get help through them?

The fees are lower than satellite competitors for better speed/downloads.
Phone support is available for higher paying customers.
Buy through an authorized reseller