Is so much spam/abusive signups normal?

Question

I built and run a SaaS product on my own (full time). My service receives a lot of fake or abusive signups. In general, their end goal is usually to abuse the free tier/offering by creating multiple accounts.I have added a captcha (hcaptcha) and I actively check/prevent sign ups from VPNs, VPSes, Tor and banned IP addresses. I also actively check and prevent signups from free email domains (gmail, hotmail, disposable email domains, etc).I continue to get abusive signups. Is this typical? What else can you do?

KomoD · Accepted Answer

> What else can you do?Force them to enter a valid credit card and auth $1

fever_ · Answer

Give it a bit of thought.At the moment your solution is broken, it's not stopping anyone and providing friction to your genuine users.These people obviously want to use your service, so revise your pricing/tiers. Don't be so greedy. Find out their pain points, ask them, speak to them directly find out why they're not paying.Maybe they want to pay you but your payment integration is broken or not supported in their country.