What do you use to track alerts instances

Question

We've been looking for a tool to centralise our alerts and have one overview of rules, when specific instances started firing and when they stopped, and possibly the ability to attach some information to the alert such as acknowledgements.Most of these requirements lead us to incident response platforms like PagerDuty. Opsgenie, Grafana OnCall, etc... but most of them are either not on premise/self hosted (which is a deal breaker for us) or the features are really lacking in some areas. Grafana OnCall seemed like a good option, especially because it integrated with Grafana, but there's no severity and no integration with google chat.Would be nice to know what other people are doing where a fully fledged IRM platform isn't necessary but there is still a need to have a central view of the alerts.

jjtang1 · Accepted Answer

Have you tried Alertmanager (Prometheus) before? Gives you a ton of flexibility too.We use that in conjunction with our own product (obviously bias), Rootly.com for incident management on Slack to collaborate on any alerts / incidents.