The scam site contains all the same images, product descriptions, and even uses my friend's trademarked business name. My friend only found out about the issue when a customer questioned if the site was legitimate.
He's already tried to take action by sending a DMCA takedown request to Cloudflare, but received no meaningful response. He's also contacted Google, Bing, and the domain registrar, but the scammer's identity and hosting service are still unknown.
What additional steps can he take to solve this problem?
plus
the domain registrar
They can both help and generally will if proper supporting info is provided.