We did not do this, but now have no way to appeal or get any sort of help. Customer services ignore all our messages.
We normally convert thousands each month, and been doing everything according to their rules all these years.
I am certain that this is caused by of some automation that incorrectly terminated our account.
I am hoping that someone who works at booking.com sees this and can help.
Any advice that can help is also welcomed. Thank you.
What was the value they offered you when you took up using their service, and how does that rate now? Wouldn't it have been better to have had an alternative? Assuming you get this issue fixed, are you going to be re-evaluating how reliant you are on this one service for the future?