Open-Source vs. Proprietary Software

Question

Hi, I am in a bit of tech choice. we're in the middle of a crucial project, and we need some tools. Now, here's the issue - we can go with free open source tools, but they might lack some support and customization. Or, we can pay for proprietary tools, but they might be expensive and less flexible.How do you handle this? Any advice or experiences to share on choosing between open source and paid tools for projects? My team's depending on this decision!

k310 · Accepted Answer

It depends on the details of your project. Unless a proprietary package meets your needs spot on, I think you’ll find that customization is needed at some hourly rate. You would have to talk with their sales reps to determine cost and availability.
Same for open source. It’s just that developers may or may not be available who can meet your special need. Example: I was hired in the past to upgrade sendmail which had been customized to do auditing. And it worked well.
As for availability, you could ask a consulting outfit.