HACKER Q&A
📣 andrea28

How to Contact Stripe Directly?


Hello, my Stripe account got banned almost 1 week ago, i posted it here: https://news.ycombinator.com/item?id=37268953, and i tried to contact the support several times. Everytime they tell me that someone will contact me via email. I tried to contact also the email heretohelp@ but nothing. Does anyone know a way to get an answer? It seems as if they don't care

  👤 max_ Accepted Answer ✓
Too many Stripe horror stories here.

The real question is, are their any better alternatives?

👤 neximo64
Maybe you did something dodgy. Stripe bans accounts for fraudulent activity. Its quite often from their banking partners
👤 zepton
Post to HN and wait for a "could you email me at edwin@stripe.com and we can dig into this more" comment.
👤 rvz
Yet another Stripe customer’s business about to get ruined and posts to HN customer support for a last ditch effort.

Tells you all you need to know about Stripe worsening customer support and them becoming the new PayPal, which isn’t a good thing.

👤 hbcondo714 

  Stripe Support [1]
That's the email address I communicated with when my SaaS[2] experienced fraudulent activity in the form of card testing[3]. I ended up open sourcing a web + mobile app (PWA)[4] due to all of this.

[1] https://github.com/hbcondo/revenut-app/blob/main/docs/assets...

[2] https://last10k.com

[3] https://stripe.com/docs/disputes/prevention/card-testing

[4] https://github.com/hbcondo/revenut-app

👤 AussieWog93
When I had issues like yours, I just walked away and switched provider. No regrets.

It's absolutely criminal that a company providing a critical service for small business has no way to get in contact with a real human being, and nobody should ever do business with Stripe.

If you're in Australia, I recommend Pin Payments any day of the week. There are probaby good local alternatives where you're from too (Ayden?).

👤 robswc
Had a similar experience with Discord.

Absolutely impossible to just get in touch with someone that can fix a problem.

Friend of mine had their account hacked and it was actively spreading the virus to other users. It has been 2 months an not a ounce of help.

If someone could have just looked at the account, it was so obviously hacked, it might have stopped the exponential spread of the virus.

👤 kennethologist
Twitter is probably going to be your best shot. They are quite responsive and they get you an answer pretty fast.
👤 deely3
Hey OP, surely you did nothing wrong and can post the name your business here?