HACKER Q&A
📣 LeoPanthera

Does anyone work at Xfinity? The Apple TV app has been broken since Jan


Since at least January, and probably longer, the Xfinity Stream app for Apple TV has been unable to remember your login. You have to login fresh every single time you launch the app.

There are a lot of unhappy users in this thread on the Xfinity forums:

https://forums.xfinity.com/conversations/xfinity-stream-website/xfinity-streaming-service-requires-login-everytime-i-use-it-apple-tv/63ccba40d9aa6753d37a826f

I'm hoping that complaining about it here might catch the attention of some Xfinity devs who can help fix it.

  👤 chevman Accepted Answer ✓
Do you have a pi-hole, ad blocker, or other such network wide filter in action on your network?

I've found Comcast/Xfinity has all kinds of odd telemetry end points going on (assuming some is ads, some is for in-product observability) that gets blocked on many DNS blocklists and causes all kinds of weird glitches when using their services.

Might be something to double-check.

👤 bl4kers
Wouldn't surprise me if these type of apps were maintained on a per-contract basis. Godspeed though
👤 hedora
My apple tv has a similar issue. There’s a red dot in front of the user settings menu item, and it logs me out every few weeks. The problem started at about the same time.

(Edit: I’m talking about the AppleTV hardware device, and my iCloud account.)

👤 DoesntMatter22
I've worked on the backend systems at Comcast that control this. If you ever want to see a massive microservice dumpster fire well... join Comcast.

My favorite thing I saw is that they score you as a customer. If you call a lot they devalue you so when you go to quit they let you go rather than keep you

👤 flufferstutter
Heh. Even having a direct line to Comcast may not help.

I’ve been having problems with the Prime Video AppleTV app having issues with taking a really long time to log in, throwing up some error messages before finally connecting.

And working for AWS I was able to find the correct chat room and talk directly to one of the developers. They had me try a few things and gave up.

And as another commenter here mentioned, my first thought was maybe some of my network filtering. But Prime Video works fine on my computers, phone, and console.