What bug tracking tool are you using?

Question

I'm looking for a good, easy-to-use, flexible bug-tracking tool for an early-stage startup. There are internal (full-time) employees, plus contractors, plus customers & partners who may also need access. We'd like something that scales with us and can provide reasonable reporting on bug categories, priority / severity, age, platform, etc.

brezelgoring · Accepted Answer

Where I am, we use BugZilla which is open-source.
I don't believe it has a customer-side access like Jira or ServiceNow (at least we don't have it set-up) but it does have e-mail hooks which you can make open tickets for you. Here's how: https://www.bugzilla.org/docs/3.6/en/html/api/email_in.html
I hope it helps you.

mobilio · Answer

MantisBT:https://www.mantisbt.org/index.php

KMnO4 · Answer

As someone who uses Jira: don&rsquo;t.

What bug tracking tool are you using?

MantisBT:
https://www.mantisbt.org/index.php

As someone who uses Jira: don’t.