My friend died, FB account hacked being used to scam, help?

Question

My friend went missing last week, and we found out that she died this weekend.Someone hacked her facebook account a few months ago and she lost control of it. Now they are using it to post scam videos (deepfakes?) trying to extort money.Saying she was alive, sending her $$$, etc. Facebook has been unhelpful.It's really a bummer for the family right now to also deal with this, so we are trying to help.Can someone help?

AnonC · Accepted Answer

I&rsquo;m very for your loss and for how terrible it must be to see that account used by someone else.When you say that Facebook hasn&rsquo;t been helpful, does it mean someone from her family contacted Facebook through the memorialization or removal process and that didn&rsquo;t work? This process and request are documented here: https://www.facebook.com/help/contact/228813257197480If Facebook hasn&rsquo;t helped after this request, then here&rsquo;s an upvote to find someone in Facebook who can help.

muzani · Answer

Facebook is fairly automated. A lot of stuff that's extremely clear to a human doesn't get taken down. One trick that seems to still work is mob reporting. It works as an attack, but also works with scammers.FB always says that it doesn't violate their community standards, then the account disappears a day later.

1letterunixname · Answer

There's a Meta service called oops. I don't know anyone important enough to use it. It's only usable for family and friends, not strangers per se or de jure.