HACKER Q&A
📣 peteforde

Uber's rampant abuse of push notifications for spam


I have noticed that the rate at which Uber and other delivery services appear to be spamming iOS push notifications has skyrocketed in recent weeks. Is there nothing that can be done?

In short, if you turn off push notifications, you don't get buzzed when the car you ordered has arrived. However, in addition to the transactional messages that I want to receive, Uber abuses this channel and the permission I've given it to send advertisements for food delivery - often multiple times per day.

It seems to be getting worse over time, and when I've contacted their support channels, they claim to either not understand what I mean by native iOS push notifications - claiming to not understand that they are separate and distinct from SMS messages - or they are simply lying about same.

Either way, it's clear that they have no intention of implementing fine-grain controls within their application to allow us to opt-out of spam unless they are forced or shamed to do so.

Short of remembering to disable push notifications after each ride, and turn them on again before each ride, is there any hope of turning this trend around? It's low-level harassment, and they are hiding behind the fog of most people simply not understanding what a push notification is.


  👤 version_five Accepted Answer ✓
Just turn then off and accept that you need to watch to see when your car will arrive. I don't know why anybody allows notifications from any app. It's too bad "we can't have nice things" but at least you can still block notifications entirely. It's only a matter of time until phones don't let you do that anymore.