Given that chargeback disputes are annoying and expensive for merchants/SaaS founders, what strategies have others used to win most of their disputes? And would you pay for a SaaS product to handle the whole process of gathering evidence and making a template to resolve chargeback disputes with the consumer/user and the card processor? It seems cumbersome and distracting for each business owner to come up with a strategy and manually execute on it every time a chargeback is issued.
I would much rather win more business and sales to cover the for the cost of that dispute.
At the minimum, put in place strict terms of service and add chargeback protection.