We've decided to add this channel to the FREE plan (as part of our PLG (Product-Led-Growth) motion). We want to provide it for free and would like to get a collective opinion on what should be the bare minimum.
Right now we have an in-app NPS prompts that can be configured on how frequently to show, when to show the first time, and when to show after it was closed with no score.
All votes go to the feedback inbox (whether it's a score with a comment or just a score).
Any suggestions on limitations?
Thank you!
https://www.prodcamp.com/features/net-promoter-score
NPS - net promoter score (apparently)