- uses a language model to improve discoverability
- is GDPR compliant (ideally open-source or self hosted)
- does not make stuff up but links to the relevant knowledge base article
- supports versioning of articles
- simple text based format (like markdown)
In my experiment for our web site, https://speech-kws.ozonetel.com/ozosearch, the search piece is self hosted(know more links). But the generated answer is given by OpenAI API.