HACKER Q&A
📣 qocial

Stripe alternative (We got blocked before starting)


Hi HackerNews,

Stripe blocked our account even before we could start using them, citing terms of service issue.

We are SuperApp with a marketplace where we allow buyers and sellers of permitted businesses to buy and sell physical products, physical/digital services (exact matching stripe with stripe supported company)

Yet we got blocked; I have emailed Patrick (Founder of the stripe) for help as well. Not sure if he would be available to answer anytime soon during the holidays.

Do we have any alternative that matches the stripe fees, pricing and community around?

Thanks

  👤 jlbbellefeuille Accepted Answer ✓
There is a guy at stripe that has saved the day for me in the past. He usually comments on posts like these. His name is Edwin. You might just want to wait a few days until after the holiday and see if you get your problem fixed. Stripe is a great tool. Difficult to truly replace.
👤 decremental
I don't think it would occur to me to email the founder of a multi-billion dollar corporation for personal account support, on Christmas. Sorry to hear about your troubles though. Hope you get it sorted out.
👤 leoff
Even if they unblock your account, what makes you think they won't block it again in the future?
👤 qocial
Update: Thanks for HackerNews; my account has been re-activated.

I received an email citing it was mistakenly identified. This was an important email, and I would like to thank million times to Stripe. Thank you Stripe <3

👤 mgl
What was the ToS issue?

Yoy may try Square, FastSpring and Paddle.

👤 x13
do you sell CBD, etc? post your terms and what they wrote you and let's see what can be improved.
👤 pasttense01
What country are you in?