(Solved) We are sorry, but you do not have access to Gmail

Question

RESOLVED! Thanks for all of you who pointed me to my glaring mistake to subscribe to the WRONG (read: essentials) version which provides NO email. Changed to "Workspace Business Starter" (with in intermediate step, check comments if you are stuck like me).My vanity domain (&uml;Lastname&uml;.net) had its email hosted on gmail, for over 10 years with a lot of success.Util I was forced to buy Workspace. Since that moment the message "We are sorry, but you do not have access to Gmail" shows with NO way to enable it.I made the mistake of having this domain registration done with an email on this domain and have lost the password for the domain registar (NetSol).So now I can not change the MX records (password reset only works with registered email) and I have try every single possibility to contact google: to no avail.EVERYTHING I own (user accounts and the like) are now unavailable since I lost access to my email.Is there any google whisperer who can help or tell me where I could find help?I am desperate...

ErikCorry · Accepted Answer

You accidentally signed up for Essentials, which has no email. This happened to me.
Since you are paying, you can contact support and actually get a human to help you.
When I got things sorted out my old mails were still there.

jiripospisil · Answer

What kind of Workspace subscriptions do you have? This page [0] talks about "Essentials" editions which do not have Gmail available:
> With Essentials for your domain, you get many of the features of other editions of Google Workspace but without the cost of services you might not need, like Gmail
and if you want Gmail, you need to upgrade:
> If you need Gmail, sign up instead for Business Starter, Business Standard, and Business Plus.
[0] https://support.google.com/a/answer/7681288

cian · Answer

Take a look at https://support.google.com/a/answer/6309862 - it may be that you've purchased workspace licenses that support Gmail, but have not assigned one of those licenses to your account.As a Workspace customer you should also be able to contact Google Workspace support by following: https://support.google.com/a/answer/1047213

habibur · Answer

> have lost the password for the domain registar (NetSol)
You need to recover your domain register's password first.
You can't just leave it there like this for long anyway. Your CC will expire within a few years, and domain will not renew without intervention.
Once you do it. The other problems will solve too.

pierreminik · Answer

I&rsquo;ve had to do help a client in a similar position. We got contact with the domain registrar&rsquo;s phone support, took over an hour, &ldquo;proved&rdquo; we were the legitimate owner of the domain with credit card details along with other personal information the registrar knew but was not public. They changed the recovery email of the domain account temporarily so we could login and get control back.

nottorp · Answer

Funny that the OP considered all kinds of solutions except asking Google Support. They have trained their customers well.

paranoidrobot · Answer

admin.google.com is the dashboard for Google Workspace.So long as you can still sign into your Workspace's Administrative Google Account you should be able to go to Licences and update the licence configuration there.

saddist0 · Answer

You can try to get NetSol account access using their recovery page. https://www.networksolutions.com/manage-it/account-recovery....Once you have the access to domain records, can change the MX, etc and bring your email back up.

INTPenis · Answer

This sort of happened to me. At some point waaaay back I was clicking around gmail and figured out how to create a custom domain. But for some reason I didn't do it for myself, I did it for my mom. So for over a decade my mom had her own custom domain on gmail.
And by this point I don't even remember how I did that. But now Google emails me saying I can't do that unless I pay them, I need to have some sort of payment info or they'll close the account.
Fine, I migrated her over to proton quickly, helped her set it up and done. They just did the final close of the old account recently. They gave me plenty of time and warnings to solve this. Unfortunately whenever I tried to login with what I thought was the admin account, gmail just said it wasn't the admin account. So I really had no chance to investigate further.

WantonQuantum · Answer

Hopefully you can regain access to your domain through one of these options:https://customerservice.networksolutions.com/prweb/PRAuth/ap...

mensetmanusman · Answer

My friend had a heart attack and logged into his google account from a hospital laptop. After that, google banned his gmail and he lost access forever.Now he uses proton mail.

analog31 · Answer

As an interesting aside, this is why human IT workers have not been replaced by robots. A rule of systems engineering is that sufficiently complex systems operate in failure mode 100% of the time, meaning that some of the controls have to be bypassed manually. You still need humans to keep a system like Google, or payroll, or whatever, working.

mpeg · Answer

This happened to me too, and I also had no idea how to fix it &ndash; if you can figure it out let me know as I've ended up migrating to another email provider but would rather use gmail to keep all my accounts together

jiripospisil · Answer

Does "https://accounts.google.com/addmailservice" do anything useful?

(Solved) We are sorry, but you do not have access to Gmail

You accidentally signed up for Essentials, which has no email. This happened to me.
Since you are paying, you can contact support and actually get a human to help you.
When I got things sorted out my old mails were still there.

Funny that the OP considered all kinds of solutions except asking Google Support. They have trained their customers well.

admin.google.com is the dashboard for Google Workspace.
So long as you can still sign into your Workspace's Administrative Google Account you should be able to go to Licences and update the licence configuration there.

You can try to get NetSol account access using their recovery page. https://www.networksolutions.com/manage-it/account-recovery....
Once you have the access to domain records, can change the MX, etc and bring your email back up.

Hopefully you can regain access to your domain through one of these options:
https://customerservice.networksolutions.com/prweb/PRAuth/ap...

My friend had a heart attack and logged into his google account from a hospital laptop. After that, google banned his gmail and he lost access forever.
Now he uses proton mail.

This happened to me too, and I also had no idea how to fix it – if you can figure it out let me know as I've ended up migrating to another email provider but would rather use gmail to keep all my accounts together

Does "https://accounts.google.com/addmailservice" do anything useful?

(Solved) We are sorry, but you do not have access to Gmail

You accidentally signed up for Essentials, which has no email. This happened to me.Since you are paying, you can contact support and actually get a human to help you.When I got things sorted out my old mails were still there.

Funny that the OP considered all kinds of solutions except asking Google Support. They have trained their customers well.

admin.google.com is the dashboard for Google Workspace.So long as you can still sign into your Workspace's Administrative Google Account you should be able to go to Licences and update the licence configuration there.

You can try to get NetSol account access using their recovery page. https://www.networksolutions.com/manage-it/account-recovery....Once you have the access to domain records, can change the MX, etc and bring your email back up.

Hopefully you can regain access to your domain through one of these options:https://customerservice.networksolutions.com/prweb/PRAuth/ap...

My friend had a heart attack and logged into his google account from a hospital laptop. After that, google banned his gmail and he lost access forever.Now he uses proton mail.

This happened to me too, and I also had no idea how to fix it – if you can figure it out let me know as I've ended up migrating to another email provider but would rather use gmail to keep all my accounts together

Does "https://accounts.google.com/addmailservice" do anything useful?

You accidentally signed up for Essentials, which has no email. This happened to me.
Since you are paying, you can contact support and actually get a human to help you.
When I got things sorted out my old mails were still there.

admin.google.com is the dashboard for Google Workspace.
So long as you can still sign into your Workspace's Administrative Google Account you should be able to go to Licences and update the licence configuration there.

You can try to get NetSol account access using their recovery page. https://www.networksolutions.com/manage-it/account-recovery....
Once you have the access to domain records, can change the MX, etc and bring your email back up.

Hopefully you can regain access to your domain through one of these options:
https://customerservice.networksolutions.com/prweb/PRAuth/ap...

My friend had a heart attack and logged into his google account from a hospital laptop. After that, google banned his gmail and he lost access forever.
Now he uses proton mail.