My credit card is on file and is working fine for all other products. I basically feel robbed. It just seems silly that they cannot give the assets back. The manager told me the same thing and told me to look at the Terms of Service.
Is this my fault given they had the credit card on file and its working fine for everything else? It just seems like Adobe has zero accountability.
Also I guess a bit of a warning to anyone who has Adobe Stock, make sure your payments are being processed or they will remove years of credits... To buy the amount of credits I have on their site, it's like $3000.
Arbitration costs money (usually split between both parties). If you feel like you have a case and are willing to put up an additional $500 to $1000 you might get your assets back.
I think the bigger thing for Adobe is that invoking arbitration might force them to engage their legal council and you might find them much more willing to give you your assets back pre-arbitration than to pay their legal team to represent them.
If I am understanding you correctly, you're on the Adobe $49/month plan, which gives you 25 credits/month then rolled over 240 or nearly 10 months worth. If that is accurate may I suggest you re-evaluate Adobe Stock going forward and look at their pay per stock competitors? In particular if they're going to treat rollover credits as this poorly (e.g. expiration and or sudden loss)?
The whole rollover credit thing is just a manipulative way of establishing sunk cost (e.g. "I cannot cancel I have months of value in this account!"). If you're building up rollover credit consistently over months you're likely better off either with a lower tier of subscription or a competitor. Adobe's biggest sales pitch is their integration, but third parties also offer Adobe extensions.
Unfortunately I doubt blasting them on social media will help here, Adobe just doesn't care what people think of them.
I don't have any advice, but someone who would have advice would probably appreciate some clarity on the following:
How many attempts did they make to charge your credit card? How many emails did you receive about failed charge attempts? What kind of ultimatums/deadlines were stated in these emails in regards to your subscription or credits? After the first failed charge attempt, how soon were your subscription inactive and/or credits lost?
Robbery is a felony where things are actually taken, and force is used. This is, at most, a customer service issue or civil matter, and not a felony.