Challenges we're facing:
- High volume of messages, that keeps growing
- Various channels: personal/brand emails, contact form, LinkedIn
- No efficient workflow to share comments about the messages, eg we forward emails to each other with some notes but that's not scalable
I believe a CRM tool would help us, but I'm not sure what to choose.
I hear Hubspot is a popular choice, but it doesn't look like it handles LinkedIn incoming messages out of the box, which is a must for us.
It can integrate emails from your GMail, this way the information is shared and available. I don't know if LinkedIn can be used here.
API integration is ok.
Support is good.