Good Books on Talking to Customers?

Question

I&rsquo;m looking for books on talking to customers about their problems with the product (user research) and on customer service (for SaaS companies).

sweetheart · Accepted Answer

The Mom Test seems to be one of the most commonly recommended books on the subject. I've not finished it, but the advice is practical and clear, so I've appreciated what I've read thus far.https://www.momtestbook.com/

Good Books on Talking to Customers?

I’m looking for books on talking to customers about their problems with the product (user research) and on customer service (for SaaS companies).

The Mom Test seems to be one of the most commonly recommended books on the subject. I've not finished it, but the advice is practical and clear, so I've appreciated what I've read thus far.
https://www.momtestbook.com/