Best (minimal) customer support software?

Question

Hi HN,Curious what people's opinions are here on best practices & tools to setup a simple, manageable email support channel (for a SaaS).There seem to be a million options out there and a lot of bloated/complex software.Looking to transition away from a simple email client but ideally to a minimal, works-out-of-the-box solution.Thoughts/experiences?

taubek · Accepted Answer

If you want to move away from email client into web-based solutions take a look at:- https://sitracker.org/ - https://bestpractical.com/request-tracker - https://otrs.com/product-otrs/otrs-community-edition/ - https://osticket.com/ - https://www.zoho.com/desk/

freemint · Answer

Any self-hosted ticket system sound good. eMail can be a source for ticket creation however tickets are processed via a web interface.https://osticket.com is one such software

oliv__ · Answer

In case anyone is interested, I ended up going with Helpscout: I find it to have the easiest/simplest interface.I also looked at Front, Intercom, and Zoho.

cmer · Answer

Freescout is really good. Been using it for 2 years with a team of 5-6. Highly recommended.

Best (minimal) customer support software?

If you want to move away from email client into web-based solutions take a look at:
- https://sitracker.org/ - https://bestpractical.com/request-tracker - https://otrs.com/product-otrs/otrs-community-edition/ - https://osticket.com/ - https://www.zoho.com/desk/

Any self-hosted ticket system sound good. eMail can be a source for ticket creation however tickets are processed via a web interface.
https://osticket.com is one such software

In case anyone is interested, I ended up going with Helpscout: I find it to have the easiest/simplest interface.
I also looked at Front, Intercom, and Zoho.

Freescout is really good. Been using it for 2 years with a team of 5-6. Highly recommended.