HACKER Q&A
📣 lovelearning

Any e-commerce site/solution that understands complex information needs?


When shopping online, my information needs are often complex.

Example 1: Multiple conditions...

> wifi routers with openwrt support get it by tomorrow 8MB flash 64MB RAM price below $20 with at least 80% positive reviews

Example 2: Multiple products with inter-dependencies...

> Ryzen 4th gen with 8 cores and graphics support + compatible motherboard that supports 32GB RAM + 32GB compatible RAM, total price < $500

I tried both on Amazon but the results didn't satisfy many of my criteria.

I'm wondering why the online shopping UX in 2022 looks and feels pretty much like my first experience on eBay back in 2005. These websites only walk half-way, sometimes not even that far.

I have to do the rest of the evaluation by scrolling through 5000 reviews, pulling in information from other websites, manually intersecting sets of results, etc. They don't even provide their inventories as structured data so I can code up something quickly.

We have much better natural language understanding now. We have the "semantic web", ontologies, knowledge graphs, graph neural networks and so much more. I feel like this should be possible in 2022.

__Question:__ Is there any e-commerce site, or even a demo, or a SaaS that's able to do this kind of thing?


  👤 chiefalchemist Accepted Answer ✓
To your point, ecomm is (still) focused on the transaction. Sure, there is some effort put into the shopping experience but it's minimal. The presumption seems to be that the customer will know what they want...have the lowest price possible to be the choice.

I suspect one of the reasons the problem isn't being fixed is that the first site to do so would be used for shopping, but not necessarily buying. There is also limited differentiation oin brand and product. How do you improving shopping when there is so much beige?