The ANC on the earbuds makes it so that I can barely hear the other person and they can barely hear me.
The retailer refused to refund the money. They sent them to another city for testing and said they're fine.
I filed a dispute 5 weeks ago and heard nothing from Wise. Now I've called them and they said my dispute was rejected by Wise.
Do I have any recourse? It's not the $60 loss that hurts. I like using Wise and I've been a customer for years, but if I have zero protection by using their card, then I'll stop using it.
> Upon checking on the attachments you've sent, unfortunately, we cannot do anything on our end since the merchant claimed that the stuff you purchased is working fine and not defective.
> Unfortunately, upon checking the attachments you submitted, we have no choice but to accept the seller's statement that the items you bought are in good condition and not damaged.
So they'd rather believe a merchant in Turkey over their long-time customer.
In other economies, you do have recourse to "I changed my mind" but some appliances which are worn are not subject to this rule because it's really gross to have to accept back perfectly working goods covered in earwax.
They way you worded it is completely unclear if the ANC is actually faulty. if you were equally unclear in the complaint, I might be in "works as described" space and agree you have no recourse.
Was the device faulty? What was the specific fault? Was it that the ANC was too good? Is there no switch to turn ANC off?
What if this is an impedence mismatch between your ears, and Xaoimi's technology?