I told her about the cycle of motivation and provided some resources about impostor syndrome. However I didn't want to play pop psychology with someone who is struggling.
Does anyone have experience navigating such a situation? How to deal with valid critical feedback without feeling overwhelmed and losing motivation?
This is great information. Presuming she is correct, then she will have to go through grief stages to deal with the emotional loss of previously held beliefs of herself. Then she should create a plan of attack to improve, and take steps daily to action the plan.
Throughout the way its important for her to practice positive self-regard in as many areas are honest, to keep the remaining "short comings" within her locus of control, and for that which is truly out of her control, to accept it and choose the best future she can imagine w/ those things simultaneously true. Additionally she should try not to compare herself to others, only to her past self and her potential future self.
She may also want to examine her own thought life for Cognitive Distortions. This article lists 10 of them: https://www.verywellmind.com/ten-cognitive-distortions-ident...
"Feedback" is a term originally coming from Electrical Engineering and Classical Control Theory, what happens if you amplify (increase the gain of) the feedback too much?
That is right: the system overshoots, or even worse starts oscillating wildly and becomes unstable, never reaching the set point. I'm convinced that this corporate culture of requesting and giving too much feedback can have similar effects on people and teams.
This metaphor is getting really stretched, but point is - your colleague is either receiving way too much feedback when she needs support instead (team/managers fault), or she is amplifying that feedback way too much and feels overwhelmed and starts doubting herself.
Giving too much feedback is a thing, because it can be both valid and a waste of time - when I was a team-lead I was encouraged a lot by managers to give quite a lot of feedback; it HAD to be given, the sheets filled in. A lot of noise seeped in, things that weren't that important that either overwhelmed team members or angered them when they felt it was unfair. And it can be both valid and unfair! And unfairness is the easiest way to demotivate someone.
Eventually I learned that some things are better left to individual to learn on their own speed and through experience. I also noticed experienced managers paid lip service to the feedback culture, but rarely gave feedback, unless they felt it is very, very valuable. But then the best managers and team-mates I can think of also know how to be very supportive in both subtle and open ways.
A lot of people argue that giving feedback is a subtle art and it can be supportive as well, but that sounds like "No true Scotsman" to me.
So what would the advise be? Just food for thought - is the feedback too much and/or is your colleague influenced a bit too much by it?
Regardless, her manager should be able to help. If not, she needs to find a manager that can.
It just so happens that people are less likely to be praised, because if there's something to praise, that's exactly what the employer demands of them. And when an employer criticizes, it means they're not getting "it" from the employee.
However, it's up to the employee to decide what she is comfortable with and what she is not.
Ideally they should be helping her improve or giving her actionable feedback. Obviously that doesn't happen in all case (not many really). She should work on fixing the issue, move to a setting/company better suited to her abilities, or find some other way to meet the standards set by the company/peers.
https://docs.microsoft.com/en-us/learn/paths/tech-resilience...
It is long, detailed and deals with exactly the situation you describe.
Pain + Reflection = Progress.
https://www.principles.com/principles/4a903526-2db6-4a0a-9b7...
Valid but painful criticism is an opportunity to grow.