HACKER Q&A
📣 j4tech

How do I get my Google account back?


A couple of days back, after I logged in to my gmail account, a security message flashed that someone had logged into my account and I was prompted to change the password or confirm that it was me who logged in. This was during a time when I had to replace my fried router twice within the span of 2 days (one that I rented immediately from my internet service provider on the same day my router died and then with brand new router that I bought a day later). I presumed that the security message was because of new IP addresses that must have been assigned. While I was initially able to log in to my accounts after replacing both the routers, on subsequent logins, I started getting a message that google was not able to ascertain that the email accounts really belonged to me. I managed to use my recovery email on 2 of my accounts and was able to gain access. However, after I entered a recovery email on the email account that displayed the security alert, google refused to accept that the account belongs to me. I have had this account, where I have my whole digital life, ever since goggle offered one. Unfortunately I did not have a phone number associated with this account. My understanding is I would have been able to recover my account, If I had one.

Is there a way I can recover my account? I have started changing the email id’s at various business and agencies where I have used this Id. Is there anything else I need to do?


  👤 sigmoid10 Accepted Answer ✓
>Unfortunately I did not have a phone number associated with this account. My understanding is I would have been able to recover my account, If I had one.

It boggles my mind how people can have their entire life tied to this service and not connect a phone number, especially since google regularly warns you during login that this can happen if you don't add your number. They even ask to confirm every now and then in case your number changed and you forgot to update it. If you're worried about giving them your number for data privacy reasons, you should not have used their service for your whole life's activities anyway.


👤 MrPatan
I can't help the OP, but I can help you, gmail user reading this:

This WILL happen to you. Get your own domain and set up email through it ASAP. Use some free one, use a paid one (I like fastmail), but get it done now. Then migrate all your accounts to it.


👤 account-5
I have Gmail accounts but none of them are for anything critical or important. I create a new one with every android device I get.

Google lost my trust for anything more than a random account I need (Google makes you need) for using an android device when years ago they made me provide a DOB, and I misstyped it putting the current year instead of my birth year in.

Next thing I know my account was locked because I was too young to have one. At the time I was able to contact them but had to provide ID and confirm a credit card for age verification. I reluctantly did this because at the time I had important stuff in that account. After that I moved anything critical to a trustworthy service that isn't selling my data to advertiser and shut the account down.

I'm glad I did because things have got worse since. Now I don't use any Google service, with a few exceptions.


👤 davidmitchell2
> presumed that the security message was because of new IP addresses that must have been assigned. While I was initially able to log in to my accounts after replacing both the routers, o

1. Verify if your router or router software that you installed in your PC is doing something fishy.

2. As long as you have a browser window with cookies - even new IP address should NOT matter. It should allow you. I am almost always working in cafes with different IPs it - just works.

3. Please please verify your recovery email ID. Some times I have made the mistake of typing first.last@ instead of without dots. Send an email to your recovery ID to test.

Please get a 2FA U2F token.


👤 AnonC
> Unfortunately I did not have a phone number associated with this account. My understanding is I would have been able to recover my account, If I had one.

This is not true, in my experience. Having a phone number verified and linked to the account as a recovery number may help, but it does not always mean that you’d be able to recover the account. I recently had trouble with one of my Gmail accounts where I successfully changed my password and linked a phone number, but it wouldn’t allow me to login again or allow me to go through the recovery process.

As more stories of such casualties come up, one can only hope that more people stop using Gmail (it seems to me that this is what Google really wants).

Good luck, and I hope you’re able to get back into your account and/or move to a reliable provider.


👤 flycatcha
Do you know anyone who works at Google (or have a friend of a friend)? Employees have an internal tool called help my friend to assist with situations like this.

👤 RealStickman_
Sometimes waiting a few days and trying again works. Seriously.

👤 einpoklum
> Is there a way I can recover my account?

I assume you tried contacting Google's online support and got nowhere. Try writing Google a _physical_ letter. Maybe even make it registered mail. In your letter, ask them sternly to make either the account or a dump of its contents available to you. Explain that, since it is of extremely importance for your personal and professional life, they must understand you will use any legal means at your disposal to obtain the data associated with that account. Also consider mentioning this situation is damaging your personal or professional life.

This may or may not solicit a response. If it does, then good, you've probably succeeded (unless it's a "taking under advisement" response). If not, contact a lawyer and check whether you can legally force them to give you access to your information. IANAL, but it stands to reason that you may be able to - either at their expense or at yours.

---

And I too will join the advice given by others: *A Google account is not under your control.* It is read by others, and can be blocked by others. You must back-up your emails and other content, rather than relying on its availability via Google. I would go as far as recommending avoiding a Google account altogether (I do).


👤 mnvrth
(Disclaimer: I'm part of the crew building https://ente.io)

I hope someone at Google takes a look at this and uses their internal tool to help OP.

That said, this oft repeated story is one of the most compelling reasons why I think Google alternatives (like the one we're building) will catch on in the mainstream population. Not privacy. But the fact that we offer human support, whilst Google doesn't.


👤 YPPH
I'm afraid I can't help you. I'm not sure whether Googlers here can either. I'd be surprised if they are allowed to modify user accounts outside the established processes.

I would recommend anyone who values their Google account, and who can afford it, to purchase two FIDO security keys and enroll in the Advanced Protection Program. [0]

Once you've done that, security warnings upon sign in go away. It would seem you can sign in on the least trustworthy IP address in the world, and Google will not bother you about it.

And your account essentially becomes intrusion proof, even from phishing attacks.

[0] https://landing.google.com/advancedprotection/


👤 rootsudo
Another signal to remove google your life.

It was amazing back in the 00's, but now it just seems toxic. Every service and such.

Apologies I can't provide any assistance to OP, but in the future you can setup one time codes to get back into your google account. They give you a print out of 10 codes which, optimally should last the lifetime of your account unless reset.


👤 pmlnr
"That's the Neat Part, You Don't"

https://knowyourmeme.com/memes/thats-the-neat-part-you-dont

(couldn't resist. Sorry)


👤 mkbkn
I had similar issue - I know the passwords, the recovery email but does not have a phone number associated with it. I can't login. Thankfully, that Google account has no important data.

Only thing you can try is to use the same device and browser and this time, use your mobile internet to access it (if not done already). This might have 1% extra chance of success but there's no guarantee.

Google's AI (or the engineer's brain) has decided that logging in with new routers is only the job of a scammer or a terrorist, hence you're logged out permanently.

I've moved 90% of my life away from Google. Perhaps you can try that as well.


👤 fauigerzigerk
Unfortunately I don't have an answer for you. Maybe this page helps:

https://gmailaccountrecovery.blogspot.com

There's also a Google forum where you could ask:

https://support.google.com/accounts/community


👤 blocked_again
I know someone who recovered their hacker YoutTube account(Google account) by contacting YouTube support on Twitter.

👤 Arnavion
Maybe repost on Monday (US timezone) in the hope that some Google employee on this board sees it.

👤 franciscop
I wonder if you are in Europe or somehow related? Would anyone know of any success case where you can GDPR them to receive all the data associated to you in this way? It's not "your account", but at least might give you your data back.

👤 acqbu
Not a week goes by without seeing a post like yours. You may simply need to come to terms with the fact that you may not be able to gain access to your account. Lesson learnt: Google is evil, stay away from it.

👤 SquidJack
Google products doesn't come with support find some Gmail Product expert on LinkedIn and Message them they'll share some tips

👤 Vladimof
Sometimes Google can add a phone number after the fact... I think that they check your identity with the phone companies' records.

👤 brailsafe
Similar thing happened recently with my Amazon account. They said I can make a new one, and otherwise to get fucked.

👤 pindakaas
This question pops up a lot on HN. From what I've read in similar posts, you'd have a hard time getting your account back even if you'd work at Google. Sadly, having your phone number not associated with the account will make recovery extra hard. To their credit, Google does provide multiple ways to set up account recovery (e.g., recovery codes).

👤 jasfi
This is to prevent fraud and who knows how many other problems. Changing email ids is the best way forward. I've never seen anyone post about how they got a Google account back.

Note: I don't work at Google, but this is my logic. If there were cases of people getting hacked by social engineering of the account provider, can you imagine the backlash?


👤 kirykl
This would itself be an ingenious phishing attempt, trying to hook a Google employee

👤 polski-g
You could ask a lawyer about filing for an injunction to unlock the account

👤 syshum
>Is there anything else I need to do?

Buy a custom domain, and use that for your important email this way you can never be locked out of your email....


👤 koreanguy
try to twitter google with your issue, they listen better through twitter.

please remember to not use google mail for the future, anything important should not be offloaded to yahoo google Microsoft.


👤 Titan2189
>> "I had to replace my fried router twice within the span of 2 days"

That should not cause your IP address to change. Either you have a static IP and always get that static IP assigned to your account (which you'd know as you'd likely pay for that). Or 'replacing the router' is just seen as 'connecting to the internet' from your ISP's point of view. So from Google's POV you're connecting from the regular region that your home connection always is from. I know it doesn't help, but I'm pretty sure whatever you're facing isn't because of your home router issues.


👤 prmoustache
If the main concern was not identity theft, I would just say consider it as a blessing and forget about google.

What I would do now is concentrate on right now is buy a new comouter and phone, swap the sim card to it, shutdown all other connected devices, change my main password manager password, the login on each service / account I have in my password manager and change the password, email address and credit card number (get a new one from your bank asap). The point is that anyone who own my email account now cannot login to them or do some social engineering using recepts found in old emails. More often than not acccount recovery support ask you to verify your identity by asking you the last 2 to 4 numbers of your credit card numbers...very often the very same numbers that are left in clear text in receipt, you may still have some in your email history.

Once done, do an offline backups of your other computers and wipe them all as well and factory reset your original smartphone.

Start now and already call you boss to take a day off if needed it will probably take you more than a day if you have hundreds of accounts.

A best practice should be to unsubscribe to any automatic newsletter and delete all mail that relate to an account so that someone who compromise our accounts cannot figure out which service we consume based on our email history. This is better kept locally without staying on the email servers. Most people don't do that because they want their email archive accessible from any device out of conveniency.