What are you struggling with at your startup?

I could write a book. Maybe I will, one day. But mainly, for me, it comes down to a combination of lack of resources (mainly time) mixed with my own shortcomings, specifically a pathological inability (or unwillingness) to focus on just one small, narrow, focused thing at a time.

That said, after spending a pretty good chunk of the last two years not dealing well with my own emotional states (in reaction to COVID, the lockdowns, my mother passing away, etc.) and not doing much work on the company, I've gotten really re-energized and re-focused for the past month or so and have started getting things done again. There is still way more work to be done than there are hours in the day to do it, but I feel good about getting back in gear and seeing some forward motion.

Most global technology platforms.

Larger clients/customers do enough business where they may be able to get ahold of someone if there's a problem, or even a window into new features, policies, etc.

If we're lucky, small business owners may get an underwhelming newbie account rep or support drone who reads from script. All too often, we get a chatbot, "automated support," or in the case of Google, nothing at all.

A problem I have seen working at lots of start ups is that some people are just horrible people and are toxic to the culture. I referring to the "Jeanie Beuler" types who insist that nobody have a good time while also getting the job done.