HACKER Q&A
📣 cf141q5325

Security deposit for appointment reservation as a service?


I recently talked a bit with an independent service provider and she mentioned the high rate of people who simply dont show up. Forcing her to overbook from time to time and deal with the bad feedback of people who show up double booked.

Are there any services for this? I would think something like making a down payment you get back (QR code the service provider scans?) if you show up minus a processing fee. However the kind of people who pull stuff like this are also likely to exploit payment services to get their deposit back. So doing this on credit cards would be a nightmare. Is this the reason it doesnt exist? Or are there services like this?


  👤 ecesena Accepted Answer ✓
If I'm not wrong opentable does this in some cases, so it should be possible. Another service that I think does it is mindbodyonline.

I'm not sure the "you can cancel a cc payment" still holds, at least in my experience in the US. If I want I can certainly cancel a payment, but my cc would be blocked and a new one issued, which is a real pita for a small overcharge.

I guess as a user, I'd prefer to leave a downpayment if it's a service I use semi-regularly. For example I'm ok with a restaurant because I use opentable often, or I'd be ok if my yoga studio or alike charges me once for not showing up, because I go there weekly. For a service that I was supposed to use once, I didn't show up, and I have no plans to use again, I'd certainly try to put more effort to get my money back.

So, to your idea, I'd start exploring providers that establish a recurring rapport with their clients.


👤 lightredelephnt
At my last company we made software to help people hosting tourism-related activities take reservations. We always told them:

1. Taking payment up front is generally good. You get fewer cancellations, and earn more money.

2. Keeping those payments when people cancel is bad, you get unhappy customers and you lose CC disputes.

The last point is important. Not only do you get charged by the payments processor even when you win the dispute, you actually lose disputes frequently even when you do everything right. It’s just not worth it, and anyway the simple act of prepaying will do the most to limit no shows and cancellations.


👤 cf141q5325
As far as i can tell there are 3 major problems

1) customers being able to cancel their deposit payment through their payment processor

2) legal nightmare of who owns what when. As far as i recall its highly problematic to hold funds for somebody

3) legality and taxes

I think it is something that would be best solved with crypto (no this time for real) and having the default be that the depositor gets his money back. But that leaves the entry hurdle (and cost in and out of what ever coin) as well as fluctuations in price.