How do you report downtime?

Question

My company needs a highly reliable way to report downtime to our users. We've been using statuspage.io. The problem is that it seems to be dependent on AWS. So when the bi-monthly AWS outage takes our application down, we're not able to effectively report to our users!Can anyone recommend a better solution?

warrenm · Accepted Answer

Some places use a dedicated Twitter account
There's also the ever-popular email or text path
To an extent, however, there's no foolproof/failproof way to accomplish what you're describing: phones could be down (of folks don't see the message), Twitter could be down, statuspage.io or AWS could be down...
Also - being "down" only matters if you're trying to use whatever is down while it's down: I don't care that you had an outage last night while I was asleep ... unless I do care
If you get it fixed fast enough, no one will care (though in-depth postmortems are great to read sometimes)

cpach · Answer

Put your status page on another provider? E.g. GCP, Fly.io, Digitalocean etc.

atmosx · Answer

Did this actually happened? These kind of services are setup in multiple providers and regions to avoid specifically this problem.If that is the case use another service that doesn&rsquo;t depend on a single provider.