HACKER Q&A
📣 punnerud

Is SalesForce overcharging for database space?


We just migrated from Freshdesk to SalesForce for our CRM and what take up 1GB in uncompressed CSV-files is eating about 5GB of table space in SalesForce.

Never seen this blowup GB in any other CRM database. This is for standard Case, Customer, Contract, Email (attachments not included).

Extending with 10GB have a very high cost compared to any other system I have seen, even after heavy discount.

I get this feeling that SalesForce is overcharging by calculating a higher database size, than what is actually used (including temp space?). Or is it any other explanations?

  👤 cosmodisk Accepted Answer ✓
Do they charge premium for data storage? Yes, absolutely. It is not cheap even if discounted.

1Gb of CSV would certainly take up more space when uploaded to their database: the schema is very complex and supports many features that you probably not fully aware at the moment.

Here's some further info: https://www.siloconnectors.com/blog/understanding-salesforce...

👤 Mandatum
Write a blog post with specifics, publish, send it to your account manager, hope they give you a steep discount or some path to minimize data usage.

Things like audit logs, and field-specific settings can make a huge impact on overall usage.

👤 petee
Did you ask them to explain or justify the discrepancy?