How to incentivize customers to complete training sessions?

Question

We&rsquo;re a fairly complex SaaS and are considering building a training centre to supplement our support portal.What are some common incentives that we can use to entice our customers to complete training sessions. I realize that offering them money is the obvious one, although I haven&rsquo;t heard of anyone ever doing that.

nniroclax · Accepted Answer

I recently went through the ClickUp onboarding and clicked skip on all the onboarding tutorials that popped up. After avoiding them, they hit me with an incentive of $10 towards my subscription, so I did land up watching them. So I guess it worked.

charcircuit · Answer

>I haven&rsquo;t heard of anyone ever doing that.Coinbase essentially does this. They have you go through a presentation for some token to learn about it and then you are rewarded like $5 worth of that token which technically you could just cash out.

e9 · Answer

- By offering money I assume you mean discounts to your software or maybe access to some private events or something- Badges of honor and maybe some community status for social validation (think StackOverflow or Hacker News)

mtmail · Answer

Can you restrict some features until the training is finished?

brudgers · Answer

Are your customers asking for this?If not, what are they asking for?

How to incentivize customers to complete training sessions?

I recently went through the ClickUp onboarding and clicked skip on all the onboarding tutorials that popped up. After avoiding them, they hit me with an incentive of $10 towards my subscription, so I did land up watching them. So I guess it worked.

>I haven’t heard of anyone ever doing that.
Coinbase essentially does this. They have you go through a presentation for some token to learn about it and then you are rewarded like $5 worth of that token which technically you could just cash out.

- By offering money I assume you mean discounts to your software or maybe access to some private events or something
- Badges of honor and maybe some community status for social validation (think StackOverflow or Hacker News)

Can you restrict some features until the training is finished?

Are your customers asking for this?
If not, what are they asking for?