With a friend of mine from college we're starting a software factory and want to learn from the experiences that you may have. What things can a software factory do to provide a great customer experience?
It’s horrible. Some good guys but mostly Indian freshers that get burned in 1-2 years.
Time zone difference sucks.
Zero understanding of the product.
To get the proper end result you have to specify the work chunks on such a deep level that you are faster doing it yourself in the first place.