Feelings about Zoho. Go

It's great. You are a customer and not the product. There is no advertising. It is business focused but you can just use it as a private person by ignoring a lot of functionality and still have a great package with online office suite, gdrive replacement, a good note taking app. Data ingress and egress are amazing and without artificial borders. I like it and I probably only use 20% of the functionality. For privacy their statement is pretty clear. https://www.zoho.com/privacy-commitment.html

Personally I switched from fastmail to zoho because I host emails for part of my family and zoho offers exchange compatibility so the setup is just as easy as setting up a google mail account on iphone and androids. No fiddling around with cal and carddav.

Security and privacy are a nightmare. I wouldn't trust anything that requires heavy levels of compliance. However if you're a private individual or a startup, I'd go all-in until you either outgrow them or can afford nicer things.

Zoho user for 5+ years here.

I'm a solo business, one guy, no employees, so my take might be different than others with dozens or hundreds of employees. But I absolutely swear by Zoho One - it's been a lifesaver for my business. With One you pay one license that covers pretty much every product Zoho Offers. They also have really good onboarding and have treated me just like any other company. Personalized Support, actual onboarding calls. The best part is every app is already integrated because it's all Zoho in the back.

So for less than $400 US a year I use: - Website (comparable to weebly)

- CRM (not salesforce level, but more than I need for small business, and it is customizable and you can code to it)

- Email (comparable to Gmail, but feels more like fastmail)

- Paid Appointments (Similar to VCita, but totally integrates with CRM)

- Bookkeeping (Similar to Quickbooks, but integrated with CRM)

- Webforms (similar to formspree but...)

- Web meetings (Similar to Zoom, but not quite as good)

- Webinars

- Help Desk software

- E-Signatures (Similar to Docusign)

- Email Marketing (like mailchimp)

- Project management

There is way more, lots of stuff I don't need yet, like HR, transactional email, remote support, Augmented Reality support, recruiting, a no-code platform, contract management... just tons.

So, yeah, I'm a fan. I don't know how they compare to anyone else with respect to your 2) and 3), but I'd be hard pressed to imagine they're any worse.

Allegedly, they copied Zoto's original logo and name, by changing a single letter. Their "borrowed" logo is (allegedly) the same today, same color scheme and everything. I received quite a few messages from old coworkers and friends when Zoho started running ads in the Bay area.

Zoto's logo was created by an ad agency which is now located in New Braunfels, Texas. Ironically, the owner just emailed me a few days ago when the news hit that Zoho was opening an office in New Braunfels.

I decided not to pursue litigation, but it may be worth mentioning regarding trusting them, or not! It was certainly irritating at the time!

Reminds me of Zombo[0].

[0]https://www.zombo.com/