HACKER Q&A
📣 S_A_P

Best Way to Contact YouTube


I woke up this morning to an email from YouTube stating that my channel is banned for repeated violations. They didn’t specify what I violated but it could be anything from copyright to hate speech.

Let me explain the content of all 5 videos on my 11 year + old channel.

1) a video of a squirrel that carried half a loaf of French bread along a fence and jumped into a tree. He dropped the bread during the jump but somehow managed to one hand/paw catch the bread and save it.

2) a friend of mine who was unable to ride a spring horse on a playground.

3)my son reacting to a scene from the movie hot rod(cool beans) this was a private video.

4) music video of my own music. No samples or other copyrighted material contained. 5) another music video also with no copyrighted material.

I submitted a request to the YouTube forum but I suspect that is a black hole where support requests go to die.

I’m not really all that upset and I have all the videos that are on the channel locally but the 1 strike you are banned seems awfully extreme. The fact that I wasn’t told that something was flagged or given any sort of heads up is really what bothers me. How can I get YouTubes attention?


  👤 logicalmonster Accepted Answer ✓
I feel for you and you have my upvote for the signal, but good luck getting any action unless this goes sufficiently viral.

I've had this discussion with Googlers here before and this is apparently what they actually believe.

* They're content with algorithmic approaches to spam prevention and other moderation that results in numerous false positives and don't see the problem with that.

* They think their support channels are more than adequate.

* They think their bans result solely in bad actors being harmed and don't realize that shady businesses that actually do spam have endless fake companies at their disposal to keep on trucking.


👤 ganeshkrishnan
Most likely some spambots hit the "report" button on your channel. sometimes its people with very similar video as yours and want their content to be viral.

youtube "Hero" is a dumpster fire. Someone mass banned my google dev account for one app that I had for around 8 years as "impersonating or trying to impersonate" whatever that means.

I applied for review and got an automated review that even all related accounts will be banned and they went ahead and banned a related play dev account.

Weird thing is that I have a google cloud account with $120k yearly spend and my startup on it. Time to hedge my bets and move off google cloud.


👤 ratww
I'm suspicious of video #4 being the reason.

There is a wave of people copying other people's music, claiming as their own and then sending claims to the original video.

Maybe since your channel is small, Youtube decided to just ban. I've seen it happened with people who tried to pirate music more than once.

I don't post any music at all on Youtube. It all goes trough a third-party service that posts on my behalf and on streaming services.


👤 dredmorbius
There's the approach of showing up in person to voice displeasure. Even if it's not an avenue you plan on taking, it's sufficiently viable that Alphabet / Google / YouTube should include it in their threat model.

I'd strongly recommend taking steps to remove yourself from the platform, voting with your feet. You're cetainly not strongly wedded, as major YouTube creators are, many of whom have been taking steps to establish themselves more independently of that one platform and its advertising revenue, through direct donations (generally through Patreon, which I'd put fair money on one of the monopolists buying out at some point, possibly to shut down). What I'd strongly suggest is trialing peer-to-peer video-sharing technologies such as PeerTube.

Note that the independent route may also be subject to copyright claims (will your Internet provider cut you off?), harassment, and/or cracking attempts. YouTube does actually protect you a gainst a fair amount of that. You'll also want to find out what CDN options are available for that video that makes you Internet Famous for a day.

I'd strongly urge you to file complaints with your political representatives and consumer-protection agencies. This would include local (city/county), state, and national representatives, as well as your state's attorney (usually, there may be another consumer protection agency), and national communications and trade agencies (in the US: FCC and FTC). This step combined with seeking out and promoting alternatives is our best way out of the present monopoly hell.

I'd specifically request:

- Appeals processes for account bans.

- Full reports on why invalid bans were imposed.

There's a long list of other reforms people who've spent more time than me on this have come up with. Look up Cory Doctorow, Tim Wu, Tristan Harris, the EFF, and others who are advocating for reforms.


👤 DoItToMe81
Tell us how it goes. My channel was taken down for the same reason. A private video of a friend singing was marked as hate speech and my whole channel was wiped for it. I never got it back, no matter how many emails I sent.

👤 numpad0
Don’t worry, “repeated violations” means their backend workers flagged your content or processed reports on your content multiple times. Not a fault on your side.

Could be 1.5s of silence in your video repeatedly flagged automatically and cleared manually, or had been script reported by 65535-node botnet that claims to be real individual non-group of people in a remote Eastern Europe village.

Every major social networks has this class of problems, worsening each minute as time goes on, and while your online fame can be exploited to exempt yourself from it, it will probably need a legislative action to control.


👤 JimWestergren
This also happened to me in march 2021 on a channel with almost no videos and no activity at all "We have reviewed your content and found severe or repeated violations of our Community Guidelines. Because of this, we have removed your channel from YouTube.".

Got another email later the same day from YouTube: "We're pleased to let you know that we've recently reviewed your YouTube account and, after taking another look, we can confirm that it is not in violation of our Terms of Service. We have lifted the suspension of your account, and it is once again active and operational."

Must have been an error or glitch, I did not take any action. Maybe the same for you.


👤 winternett
YT, TikTok, IG (etc) are having extensive problems with people gaming their algorithms. The algorithms were launched way too early without proper testing of course, and they now allow content spammers and re-uploaders (content thieves) to make creator fund money for literally stealing content.

Right now their storage is balooning with duplicate content because of the wave of content theft that TikTok has encouraged, and it may be necessary for the clock to be reset, and for their copyright policies and support to be fixed in total. This means that original content creators, and creator funds may also take a big hit until something stable is finally worked out, but it shouldn't let platforms like YouTube off the hook for shoddy copyright policies and and mis-management of the process for many years.

They need to implement a cutoff date for enforcement, the trend of content copying was not popular until TikTok surged in popularity, somewhere around then should be the cutoff point (around 3 years ago). YouTube also created shorts, which was only another poorly thought out enticement for content theft and cloning.

I followed procedure over 2 years ago to request my profile be converted into a music artist profile, and YouTube still has not done anything nor responded... They need to also hire real life moderators and implement a real support and moderation team/process that is professional and accountable. If they don't the entire site will turn into a platform of spam and junk ads and triggering content like TikTok is fast becoming now.

Original content creators are the lifeblood of social media platforms, they shouldn't be required to go unrewarded, and worse yet, they shouldn't be abused and ignored by the platforms they post to... OC creators are the only ones that help platforms to disguise the fact that they're collecting money under the table from big industry.


👤 rootsudo
Through legal channels, but you agreed to Terms of Service. They may redirect your request to someone that could help, or a further black hole.

Email: legal@support.youtube.com

Fax: +1 650 872 8513

Address:

    Legal Support

    YouTube (Google LLC)

    901 Cherry Ave.

    San Bruno, CA 94066

    USA

👤 tmp538394722
Malice hat:

Maybe bots are trying to muddy the waters of legitimate take down requests by flooding support with fake ones.

Incompetence hat:

Maybe YouTube’s abuse detection is broken.


👤 prettyStandard
Just removed all my videos from YouTube, I can't be bothered with nonsense like this. Sorry friends.

👤 bastardoperator
If you aren't flooding Google with insane amounts of cash, good luck ever talking to a real person.

👤 mcherm
It is obvious to everyone involved (except, apparently, employees of Alphabet) that YouTube's system for reporting violations and adjudicating them is broken.

I would happily move to using a competitor instead except that between the price point (free or better) and the mass audience, there are no effective competitors.

What can we do about this?


👤 Ansil849
> 3)my son reacting to a scene from the movie hot rod(cool beans) this was a private video.

This would seemingly be the most straightforward reason. The system flagged a copyright film clip. Though this doesn't explain why you didn't get a notice about just that video.

But honestly, why spend time worrying about this? It sounds like you barely used your account, so just get a new one.


👤 bitwize
Put them on blast on Twitter or HN, get upvoted/retweeted a lot.

It's kinda like Linux tech support: ask "How do I do X?" and get told to RTFM. But say "Linux sucks because I can't do X" and nerds will fall all over themselves to help you.


👤 TekMol
I wonder how hard it would be to create a protocol which avoids problems like this.

A user who wants to publish a video could do that in the form of special links which contain a hash of the video (maybe magnet links do that?).

They could do that on their own website for example. Or in multiple places. Their website, their GitHub pages, their Twitter etc.

The viewer (say Joe) who wants to see such a video would click the special link and have a software that searches it on a decentralized network of nodes.

Some other viewer (say Paul) who recently viewed the video and still has it in his cache could deliver the video to Joe.

In return, Joe could automatically get some crypto currency. Say worth $0.01 or so.

Content aggregators could crawl all these sites and create an experience similar to YouTube. Or maybe this could also be implemented in a decentralized fashion.


👤 winternett
If you think that's bad, imagine a whole year of missing the entire "good" music promotion wave on TikTok because they were automatically muting every video I posted of my own music (without any explanation or POC) due to applying vague copyright rules against me... Now TikTok is flooded and promo capability is very weak. I decided to just develop my own site further though, and it's automatically targeted to people who like my music without me having to figure out which hashtags are trending every day at least...

The best way I've found to spur YouTube into action though is to @ their account on Twitter... It works for now.


👤 nocubicles
Don't know the answer but thanks for the information. I have also user in youtube where I have uploaded some random recorded videos with my brother and other memories that I have no local copy of. Will make that ASAP!

👤 comeonseriously
I think the only real way to get their attention is to convince someone sufficiently tech famous to tweet that you're getting a shit deal from YouTube. Only then will a real person step in.

👤 filoeleven
From their ToC: https://www.youtube.com/static?template=terms&noapp=1

> Notice for Termination or Suspension

> We will notify you with the reason for termination or suspension by YouTube unless we reasonably believe that to do so: (a) would violate the law or the direction of a legal enforcement authority, or would otherwise risk legal liability for YouTube or our Affiliates; (b) would compromise an investigation or the integrity or operation of the Service; or (c) would cause harm to any user, other third party, YouTube or our Affiliates. Where YouTube is terminating your access for Service changes, where reasonably possible, you will be provided with sufficient time to export your Content from the Service.

Given the nature of your videos, and the fact that they did not give you a reason for the ban, the EFF might be interested to hear from you. There’s a case to be made here that YouTube is not fulfilling its side of the EULA.

I’m not even remotely adjacent to being a lawyer, but EFF has good ones. Since you still have access the 5 videos in question, meaning you can provide EFF with their content, you might possess a significant test case. The sticking point could be the private video content; I have no idea how that works. EFF would.

EDIT: upon second read, “or would otherwise risk legal liability for YouTube or our Affiliate” is big enough to drive the broad side of a barn through, and might invalidate the rest. It’d be nice if “adding clauses to make you feel good but which we can 100% ignore” was banned from EULAs.


👤 robflynn
I uploaded a private video of a screen recording of me demoing an in-development feature of a website for a client so that I could ask them if that's how they intended it to function. There was no audio.

That video received a strike and was flagged as a scam... before I ever even sent it to the client. YT is ridiculous.


👤 cab404
Just for the record: if you don't really plan to monetize your videos -- just share and store, consider using Peertube

https://joinpeertube.org/

It's instances usually have low quotas though~


👤 jdprgm
It's wild to me the strength of Youtube's monopoly. I was just talking with a friend about this the other day... I can't think of another consumer app with as dominant a position.

👤 fruit2020
Imagine getting a fine for speeding but without revealing the location where you were speeding. What size do these companies need to be before we get some consumer protection regulations

👤 cletus
Best way? I can think of four:

1. Have a large enough Twitter following such that complaining will get somebody's attention;

2. Know someone at Google who can contact the right people to resolve this;

3. Be a large enough advertiser such that your account manager will make noise on your behalf; or

4. Be a large enough content producer such that the threat of you pulling your content from Youtube is sufficient to get their attention.

This isn't unique to Youtube or Google. It's just how "support" works on platforms these days.


👤 diordiderot
If you're from the EU or UK write a letter and have it sent with proof of delivery. It's illegal to be denied a request without a human evaluation.

👤 z3ncyberpunk
The best way to contact YouTube Google or alphabet is to drag them through the news and force them to do something

👤 paulpauper
almost impossible to reach a human unless you know someone who works there, or unless you get the media's attention, or are a huge brand, or spend a lot of money on ads, sorry

👤 p1peridine
> 4) music video of my own music. No samples or other copyrighted material contained. 5) another music video also with no copyrighted material.

This is probably the reason why. Was in a similar situation ~2 years ago when my 2006 YouTube account got banned. I was given the chance to appeal the decision where I had to fill out a form. In the form I wrote that I believe the reason I got banned was because of the music that was on my channel and that it may have looked like I was trying to share copyrighted music (I had download links in the description as well, btw). I closed my statement explaining that the music had no copyright.

One week later, to my surprise, the account was restored. Check your email and see if you got a link to where you can fill out the same form I did. Good luck.


👤 nanidin
I lost my Google account the same way in 2007ish. I never got it back, nor was I able to get any explanation of the violation or chance at redemption. Best of luck to you, but until there is regulatory pressure to give some rights to account owners, you’re probably not getting anywhere.

👤 dantodor
Let me describe my experience with contacting youtube. An ad popped up, prompting me to subscribe to the family plan, and since I was getting fed up for a while, I went with it. Surprise, my wife and my daughter couldn't join, for whatever mystic reasons yt considered. I contacted YT via chat support. While the technology behind their support bots has evolved a lot, they even simulate passing you from one support rep to another, and they show even empathy towards your issues, they aren't able to solve anything. So, about two days lost in training YT bots for me, and stuck with family plan without being able to add my family. Great experience, and pleasant waste of time chatting :))))

👤 mayregretit
Can "banned for repeated violations" be construed as defamation (libel)?

Maybe average internet users go to OP's channel, see it's banned, and assume that OP did something illegal—like posting pirated movies, stealing money earned from copyrighted music, or even worse things like posting violent videos, terrorism or child pornography—thus tarnishing OP's good name.

I wish we had some legal mechanism for average citizens that covered the increasingly common case where "company X forced me to spend a bunch of time/money because of their mistake."

P.S. Sorry that happened to you. Good that you had local backups, that's a lesson for us all!


👤 enriquto
My impulsive answer to this problem is "you had it coming for subscribing to a service with unacceptable terms".

For the non-impulsive answer, I don't really have anything of value to say.


👤 smsm42
Why do you need youtube? You have the videos. You are not deriving any revenue from it being hosted on youtube or need their monetization capabilities, I presume. Just host it on an alternative platform (rumble? Odyssey? Others?) and tell your friends to do the same. Fortunately, youtube is not the only game in town, why insist on using a platform that clearly doesn't want to be used?

👤 labso
I had a same kind of situation. I had only one video 7 year old and no activity. Appeal did not do anything.

Not even getting response. After the appeal they deleted also my YouTube account which was even more scaring.

It is crazy how much playlist, channels and history was in the account. I am really puzzled that my mobile version still works with my user data.


👤 jahav
We need a rule of law from these unaccountable tech-giants.

It's not an acceptable to say "algorithm did it" with no recourse.


👤 foxbee
Upvoting this for signal

Youtube is becoming heavily commercialised leading to the little man getting pushed out, and Youtube losing it's best asset - the wild west of videos.

On top of that, there seems to be more ads than ever and I don't see this ever stopping.


👤 1970-01-01
Your problem going viral is the only tried and true solution for human involvement. Sorry.

👤 hagbard_c
Just put your videos on PeerTube, Odysee, Rumble or any of the other video platforms out there. If you have a server of your own you could host a PeerTube instance and put them there.

Ditch YouTube.


👤 SpelingBeeChamp
Something doesn't add up. Why would you submit a request to the YouTube forum? The email notification you received should have contained instructions on appealing.

👤 ChrisArchitect
this is not worth upvoting ppl. Help out in the comments and move along.

here's a previous recent thread on similar: https://news.ycombinator.com/item?id=26916096


👤 tradertef
For me only their twitter support worked @TeamYoutube. All other channels were silent.

👤 eatbitseveryday
I wonder if you could just try putting your videos elsewhere? Vimeo? Self-host?

👤 ju-st
Did you post any comments on other videos while being logged in that channel?

👤 m1m
What is your yt channel url/id?

👤 frogpelt
Do you have a desirable username?

👤 some1else
Lost a channel that was in good standing for 14 years in a similar way. I would have appreciated being able to download the hundreds of playlists and the watch history I built, as is guaranteed under the provisions of the EU GDPR legislation. Unfortunately the export tool didn't produce any data.

👤 pixelgeek
Maybe the squirrel sent in a DMCA takedown?