Suspended by Google Domains

Question

We received a notice that our domain (registered with https://domains.google/) will be suspended in 72 hours due to a spam complaint. Truth is, out of 205,169 emails sent, only 15 of them were marked as spam.There is no one at Google who would help. And now we have less than 42 hours to resolve this issue. Failing that, our website will be cut off from more than 500,000 community members worldwide.

DoItToMe81 · Accepted Answer

There's nothing you can do. Google will not listen unless there's giant public outcry. I would recommend going with a more proven registrar and trying your hardest to inform your community of the new domain before it's too late.

qmarchi · Answer

Heyo, Googler here.Can you shoot me an email to with your domain information?I'll forward it where I can and hope we can figure out what's going on.I unfortunately can promise anything, but I'll try my hardest!Disc: I work at Google, but not near Domains.EDIT: removed email as I got the info I needed!

cpach · Answer

If you want to change registrar, I can recommend Dynadot. They offer support via chat, e-mail and phone.I&rsquo;ve also heard good things about Gandi.net.

traveler01 · Answer

Love how they have this in the said page: "Get 24/7 Google support from real humans."Amazing.

rshnotsecure · Answer

Google Domains has had, from time to time, many odd complaints made against it.Thankfully, Google Cloud Platform DNS has started to roll out, and I believe both management AND registration is available with enterprise support and more significant security.

Jugurtha · Answer

Hi,This could be an instance of email spoofing. Can you check the headers of the email for any domains that look suspicious?What did the email say exactly? Why would a spamming domain be suspended in 72 hours instead of right away?If it actually is a legitimate "notice" and not email spoofing, you can try them on Twitter: https://twitter.com/GoogleGoogle has been responsive pretty much every time I have needed them, which is impressive. I tweeted a few days ago, not even tweeting "at" them, and they got in touch: https://twitter.com/jugurthahadjar/status/143051010590950195...

ganeshkrishnan · Answer

>out of 205,169 emails sentWhat's the timeframe for this?

Trias11 · Answer

Can you move your domain registration elsewhere?Why you should be put it with this nonsense from google?

readonthegoapp · Answer

Maybe obvious and or stupidBut can you transfer the domain?

devwastaken · Answer

Move to cloudflare domains. Google has no business controlling anything.

Suspended by Google Domains

There's nothing you can do. Google will not listen unless there's giant public outcry. I would recommend going with a more proven registrar and trying your hardest to inform your community of the new domain before it's too late.

If you want to change registrar, I can recommend Dynadot. They offer support via chat, e-mail and phone.
I’ve also heard good things about Gandi.net.

Love how they have this in the said page: "Get 24/7 Google support from real humans."
Amazing.

Google Domains has had, from time to time, many odd complaints made against it.
Thankfully, Google Cloud Platform DNS has started to roll out, and I believe both management AND registration is available with enterprise support and more significant security.

>out of 205,169 emails sent
What's the timeframe for this?

Can you move your domain registration elsewhere?
Why you should be put it with this nonsense from google?

Maybe obvious and or stupid
But can you transfer the domain?

Move to cloudflare domains. Google has no business controlling anything.