How to Deal with Plans and Clients

Question

Im a web developer for a small ad agency. When we get in a complicated web build I like to plan out all the deliverables and brake it down into phases with client feed back and sign off throughout.During the build we have multiple meeting throughout where I ask the client if this is what they wanted and the client just says yes to everything.Its not until we are 95% complete that the client actually starts to consider how they will use the site and then they want to change it. I start to amend to the clients new requirements but the new requirements have little to do with the old and so the project is just amended into no plan no clue.The only alternative I have found is holding the client to the stuff they have signed off, but the client hates this and so does every one else at my work they just think i'm causing problems by wanting to do what we agreed.Anyone else have to deal with this?

brudgers · Accepted Answer

Design is iterative. Consider the alternative where you got to 95% and told the client that they can't have what they want. It's work. That's why you get paid. Good luck.

jimmyvalmer · Answer

This is why we bill by time. If you're billing by project, expect to lose money.