After going through the password reset flow, the website says "your password has been successfully changed". Then after going to login I get "your password is not recognized"... needless to say we ended up missing our appointment tonight which has me feeling frustrated and defeated.
I'm a software developer by trade and understand systems can have failures from time to time, for certain peripheral services this may be acceptable. However, Certain mission-critical services should always be made available and made redundant if possible. It's inexcusable for example that access to healthcare should be prevented by a software glitch like the one I encountered.
My experience as a developer for 10+ years and user for longer, is that these types of UX issues are pernicious and all too common, especially within web applications.
I can't help but wonder if some of the problem with user experience is a result of the caliber of the "developers" working on these systems, and what kind of compromises they deliver and deem acceptable to appease the wishes of their engineering managers.
I wonder if this problem could be at least partially ameliorated through the creation of a software engineering trade group. Such a group could handle certifications to make sure developers are worthy of building such dire, mission-critical applications. They could create standards that must be met in order to keep a license or certification.
When a plumber installs a water heater, it has to be "up-to-code", engineers in other disciplines often must be licensed or certified to work in their respective fields, why is this different for Software Engineers?
These problems are old and well-known. Multiple attempts at certifications and core skills have fallen flat, partly because demand outstrips supply, partly because the languages and tools move so fast.
That said, we’ve probably all had the experience of the car that won’t start, the electrical outlet that doesn’t work, the door that sticks in the frame. Shit happens and it’s not necessarily because of widespread incompetence. Be careful extrapolating from a small sample. I’ve been in the software dev business for 40+ years. I’m amazed that our code works as well as it does, because I know what it probably looks like.
Programming is hard. While I agree somewhat that programming, and web development in particular, has attracted a lot of people with questionable skills and little experience, I don’t have a solution.
For the specific problem you described, a password manager eliminates most of those problems.