HACKER Q&A
📣 llampx

People who hate talking on the phone, how do you deal with remote work?


I know quite a few people who hate being on the phone, from kids to adults. The reasons are many, but some people definitely feel more stressed during a telephonic interaction vs. an in-person one.

To those people on HN, I ask: How are you coping with remote work, especially if you started doing more remote work in 2020, and do you have any tips or tricks to share with others who might share your plight?


  👤 bowlich Accepted Answer ✓
I've been doing remote work for... 8-9 years or so now.

I'd say there are far _less_ phone calls as a remote employee than in office because there is an expectation in my remote employment that work is conducted asynchronously so Slack, E-mail, and written documentation is highly prioritized.

When I worked in-office stakeholders called me all the time, because they expected me to be at a desk and accessible by phone. It wasn't like they were going to come over from another floor or office complex just to talk with me. In remote, those kinds of phone where expected to be a Slack message or an e-mail.

These days, I pretty much expect 0 spontaneous phone calls in a work day. Phone calls are scheduled in advance, with agendas, plenty of time to plan out what I'm going to say. There's a high bar to pass to force everyone involved into a synchronous timeline and yank them out of whatever work they're in the middle of.


👤 walshemj
With the move to much more remote work this will be a problem for people like this.

1 Write down the issues you need to convey / discuss as bullet points.

2 Metaphorically put your self into a role and play it.

Longer term if you want a long term career you need to get more comfortable speaking in front of a group both FTF and Over the phone / online.

Try Public speaking (when that is a thing ) I know some people rate them.

Oh and buy (or have an employer ) a decent webcam, head phone / mic set up.

No $9.99 cheap as chips headsets (I am looking at you microsoft)


👤 sevilo
I have huge anxiety talking on the phone, I absolutely hate it and won't do it unless it's the government/legal related tasks which has no other way for me to perform other than calling.

Having the video on helps a ton, also rely on text chat a lot and try to go into a call prepared on the topics that need to be discussed.


👤 polinazhmc
I would advise to use some collaborative tools for conference calls and other interactions. There are plenty of digital instruments designed for collaborative work such as Slack, Microsoft Teams, Zoom. For informal chatting you can even go to Clubhouse :))

👤 wizzerking
use email, teams and slack a lot Writing leaves a record, you can go back over and forces me to think more linearly. usually any time zone differences are taken care by corresponding in complete thoughts. This, That, it and other pronouns are forbidden

👤 stephenr
I wouldn’t say I have issues talking to people on the phone, but having worked remotely for ~12 years, I’ll say this: if an actual voice call is your default/preferred method of communication for remote working, you’re doing it wrong IMO.

👤 maps7
I don't love it. When I am presenting it feels like I am talking to myself. I deal with it by just doing it - no other choice.